Zen Piper Cleaners | Soft

Returns
If there is an issue with your order you must report the issue to us within 2 business days of receiving your shipment and we will do our best to resolve the issue. If a return is required, it is the responsibility of the customer to ship the package back to MJ Supply + Co within 30 days of shipment for return processing.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Restocking fees may apply.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at dmw.wile@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@mjsupplyco.ca.

Shipping
To return your product, please email dmw.wile@gmail.com for instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.