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Frequently Asked Questions
Where are we located?
We are located in Vancouver, Canada.
What payment options do you accept?
We accept MasterCard, Visa or E-Transfer/ EMT.
How do I pay by E-Transfer/ EMT?
Please transfer your payment in full to hello@mjsupplyco.caWe are set up with Auto-Deposit so there is no need to input a question/ answer.ATTENTION: In the notes section of your transfer let us know what your order number is so we can cross-reference your order to mark it as paid.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are located. Most orders are shipped out same-day. Western Canada: Expect 1 - 3 business days for arrival.Eastern Canada: Expect 3 - 7 days for arrival.USA: Expect 5 - 7 days for arrival.Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any question?
You can contact us through our contact page! We will be happy to assist you.